GM11
ONLINE TERM END EXAM
Question 1:- Identifying a set of feasible alternatives and choosing a course of action is called
a) decision making
b) choice making
c) problem solving
d) a decision
Question 2:- The process of MBO (Management By Objective) consists of the following steps except:
a) Goal Setting
b) Action Planning
c) Mentoring
d) Appraising Performance
Question 3:- The management school that believed a basic set of laws govern the correct way of performing work, the design of the organizational machine, and management practice was known as the
a) Behavioural School
b) Economic Rationality School
c) Scientific School
d) Classical School
Question 4:- The focus of the Hawthorne studies was
a) work and work methods
b) the work context
c) job involvement
d) the formal organization
Question 5:- The obligation to engage in activities that protect and contribute to the welfare of society is called
a) social responsiveness
b) social responsibility
c) social obligation
d) the principle of stewardship
Question 6:- When managers establish goals and specify how these goals are to be attained, they are exercising the process of
a) management by objectives
b) planning
c) strategic management
d) budgeting
Question 7:- The planning process consists of which of the following patterns?
a) awareness-premises-set goals-determine course of action-develop support plans
b) premises-awareness-set goals-determine course of action-develop support plans
c) premises-awareness-set goals-develop support plans-determine course of action
d) awareness-set goals-premises-determine course of action-develop support plans
Question 8:- Effective leadership requires the exercise of
a) patience
b) understanding
c) ability to motivate and manage conflict
d) politics
Question 9:- According to Fiedler, the most favourable situation for a leader is
a) low task structure, strong position power, and good leader relations
b) high task structure, strong position power, and poor leader relations
c) high task structure, weak position power, and good leader member relations
d) high task structure, strong position power, and good leader member relations
Question 10:- An overriding principle of Maslow’s theory of needs is:
a) people are driven by self-actualization
b) the fact self-actualization is never achieved
c) that a person’s direction and intensity will be focused on satisfying the lowest level need that is not currently satisfied
d) people go through the five levels in a mechanical fashion
Question 11:- An internal state that energizes, directs, and sustains behaviour is known as:
a) ability
b) effort
c) intensity
d) motivation
Question 12:- The Balanced Score Card measures all of the following except:
a) financials
b) competition
c) customers
d) learning and growth
Question 13:- Organizing includes all the following steps except”
a) Determination of objectives
b) Identification and grouping of activities
c) Assigning of duties
d) motivating employees
Question 14:- Which of the following can not be considered as an advantage of Line and Staff Organization?
a) Flexibility
b) Better decisions
c) Better conflict resolution
d) Unity of command
Question 15:- Formal and informal organizations differ from each other in respect of their
a) Origin
b) Purpose
c) Structure
d) All of these (A, B and C).
Question 16:- The degree of group cohesiveness is determined by
a) Status of the group
b) Size of the group
c) Leadership style
d) All of these (A, B and C).
Question 17:- Organizational Behaviour is the study of all the following except:
a) human behaviour in organizational setting
b) the interface between human behaviour and the organization
c) market
d) organization
Question 18:- Learning is a relatively permanent change in behaviour that results from
a) direct experience
b) indirect experience
c) direct or indirect experience
d) None of these (A, B and C).
Question 19:- Which of the following is not a major determinant of personality?
a) Situational factors
b) financial factors
c) Biological factors
d) Family and social factors
Question 20:- Which of the following can not be considered as a determinant of job satisfaction?
a) Extrinsic nature of rewards
b) Work conditions
c) Nature of job
d) Work-group
Case Study
Tolerating Mistakes: The IBM Way Tom Watson, Sr., showed the best example of behaviour consistent with values, even under difficult circumstances, when he ran IBM. One day, a junior executive who had made a $10 Million mistake was called into Watson `s office. Because of his costly blunder, the employee assumed he was about to be fired. But Watson believed then, as many of his followers believe now, that one of the most critical values at IBM is the development of people. So, when the junior executive asked if he was being fired, Watson quickly responded with an emphatic “NO”. Then, Watson added, “I just spent $10 Million educating you-why would I want to fire you now?” Such exemplary consistency with a set of values could not fail to create an enormously high level of employee trust and set a model for all other leaders and associates.
Question 21:- The decision to not fire the junior executive is likely to result in the following behavioural changes in the executive except
a) improved degree of commitment to work
b) more casual approach towards work
c) Increased degree of confidence
d) More trust and respect towards management
Question 22:- The leadership style of Tom Watson, Sr as reflected in this case can be termed as
a) Authoritative
b) Participative
c) Development oriented
d) Consultative
Question 23:- Employees like the junior executive in this case, who feel fairly treated by and are trusting of the organization are
a) motivated to complete their work in time
b) maintains same level of performance in future also
c) more willing to engage in behaviours that go beyond the normal expectations of their job
d) likely to become complacent
Question 24:- The degree to which the executive in this case identifies with IBM, the organization and its goals and his wish to maintain membership in the organization is referred as,
a) Organizational commitment
b) Job involvement
c) Cognitive dissonance
d) A and B both
Question 25:- An attitude to behave in a certain way toward someone or something is/are
a) behavioural component of an attitude
b) affective component of an attitude
c) cognitive component of attitude
d) A and B both