GM12
ONLINE TERM END EXAM
Question 1:- Most business communication is transactional, which means?
a) Sending Information
b) Receiving Information
c) Give & Take Relationship between the sender and the receiver
d) None of the Above
Question 2:- Which of the following is an example of unethical communication”
a) Gatekeeping
b) Plagiarism
c) Persuading others
d) Clarifying Information
Question 3:- The word communication is derived from a Latin word “COMMINIS”, which means?
a) Community
b) Common
c) Conveying
d) None of the Above
Question 4:- Which form of communication make use of gestures, pictures and facial expressions for exchanging information between two persons?
a) Written Communication
b) Oral Communication
c) Non-Verbal Communication
d) None of the Above
Question 5:- Name the skills of communications?
a) Reading & Writing
b) Speaking & Listening
c) None of the above
d) Both A and B
Question 6:- The informal channel of communication is also known as?
a) Formal Communication
b) Grape Wine
c) None of the above
d) All of the above
Question 7:- Which type of communication includes flow of information among persons at different levels, who have no direct reporting relationships?
a) Diagonal Communication
b) Lateral Communication
c) Inward Communication
d) Outward Communication
Question 8:- Name the term which defines the unique information about the Job, owned by individuals and cannot be shared freely?
a) Information Ownership
b) Formal Communication
c) Informal Communication
d) None of the Above
Question 9:- Which of the following 7C`s of effective communication has its relevance in improving relationships?
a) Credibility
b) Courtesy
c) Concreteness
d) Conciseness
Question 10:- Which of the following is a type of semantic barrier?
a) Status Relationships
b) Badly Expressed Message
c) Bypassing
d) Information Overload
Question 11:- Name the type of individual barrier – “People do not listen carefully because of impressions based on earlier encounters”?
a) Closed Mind
b) Selective Perception
c) Inattention
d) Hallow Effect
Question 12:- Which of the following acts as barriers or disturbance in the channel of communication?
a) Defects in the medium
b) Meta communication
c) Noise
d) All of the above
Question 13:- Which of the following sign language is used by the sender and receiver in communication?
a) Voice
b) Word Stress
c) Colours
d) Visual Signs, Audio Signs & Touch
Question 14:- What do you mean by Oral communication?
a) Written Communication
b) Communication through Gestures
c) Spoken Communication
d) None of the Above
Question 15:- Which of the following strategy is adopted by the sender and the receiver in conversation?
a) Listening
b) Back Channelling
c) Convictions
d) Logical Sequence
Question 16:- The purpose of a meeting is to ________?
a) Instruct a Group
b) Discuss & Solve Problems
c) Safe Time on Communication
d) All of the above
Question 17:- Which of the following type of interview assumes a hostile role towards the applicant?
a) Free Interview
b) Death Interview
c) Stress Interview
d) Patterned Interview
Question 18:- Which of the following qualities need to be incorporated while participating in GD?
a) Leadership
b) Assertiveness
c) Flexibility
d) All of the above
Question 19:- Which approach to listening attempts to distinguish one sound from all the other?
a) Comprehensive Listening
b) Discriminative Listening
c) Active Listening
d) Critical Listening
Question 20:- Name the elements of the Communication Process?
a) Sender & Receiver
b) Message & Medium
c) Feedback
d) All of the above
Case Study
The unaccepted current regulator proposal:-The Acme Electric Company worked day and night to develop a new current regulator designed to cut the electric power consumption in aluminium plants by 35%. They knew that, although the competition was fierce, their regulator could be produced more cheaply, was more reliable, and worked more efficiently than the competitors’ products. The owner, eager to capture the market, personally but somewhat hastily put together a 120-page proposal to the three major aluminium manufacturers, recommending that their regulators be installed at all company plants. She devoted the first 87 pages of the proposal to the mathematical theory and engineering design behind his new regulator, and the next 32 to descriptions of the new assembly line she planned to set up to produce regulators quickly. Buried in an appendix were the test results that compared her regulator’s performance with present models, and a poorly drawn graph showed how much the dollar savings would be. Acme Electric didn’t get the contracts, despite having the best product. Six months later, the company filed for bankruptcy.
Question 21:- Did Acme electric had chance to capture the market ?
a) yes
b) No
Question 22:- Did Acme electric`s proposal was a well drafted document ?
a) yes
b) No
Question 23:- Which out of the following should have been emphasized more in proposal ?
a) mathematical theory
b) engineering design
c) Assembly line
d) comparative and cost saving analysis
Question 24:- Where did Acme electric go wrong in loosing the contracts?
a) drafting proposal
b) marketing strategy
Question 25:- Are there any chances of recovery for Acme electric as of now ?
a) yes
b) No