Course Code : MS-425
Course Title : Electronic Banking and IT in Banks
Assignment Code : MS-425/SEM-I/2020
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1. What is a Call Centre? Meet the Manager of a Call Centre and discuss the issues that are considered important while establishing a call centre and the different technologies that are to be considered while establishing a call centre. Write a note on your discussion.
2. What is a Virtual Private Network (VPN)? Discuss the categories of VPN products and its role in the financial sector.
3. Discuss the principle of Biometric Security. What are the different Biometric techniques that are widely used?
4. Explain the concepts of Outsourcing and Cosourcing. What are advantages and disadvantages of outsourcing and cosourcing? Discuss the important phases which organizations go through during the process of outsourcing.
5. What do you understand by the term “Groupware Computing”? Explain the model of groupware. Describe in detail the Group Decision Support System (GDSS).