AIMA Solved Assignments for OM08
Available: Soft Copy
Call or What’s App at +91 – 9911899400
OM08 QUALITY MANAGEMENT AIMA Solved Assignment
Subject Code: OM08
Subject Name: QUALITY MANAGEMENT
Component name: ASSIGNMENT 1
Question 1:- _______Quality Assurance is any action directed toward providing customers with goods and services of appropriate quality.
a) Controlled Quality
b) Assured Excellence
c) Appropriate Quality
d) Excellent Quality
Question 2:- TQM is corporate business management philosophy which recognizes that customer needs and business needs are________.
a) Inseparable
b) Separable
c) Same
d) None of the these
Question 3:- Basic Principles of TQM include:
a) Customer Focus
b) Strategic Planning
c) TPM
d) Only A and B
Question 4:- Kaizen is the Japanese philosophy of__________improvement by all the employees in an organization.
a) Fast
b) Slow
c) Continuous
d) Discontinuous
Question 5:- The costs associated with measuring, evaluating or auditing products or services to assure conformance to quality standards and performance requirements are__________.
a) Appraisal Costs
b) Prevention Costs
c) Wasteful Costs
d) External Costs
Question 6:- The Malcolm Baldrige National Quality Award (MBNQA) is presented annually by the President of _________ to organizations that demonstrate quality and performance excellence.
a) India
b) USA
c) Russia
d) None of the these
Question 7:- Benchmarking is the search for __________that will lead to superior performance.
a) Optimum Practices
b) Best Practices
c) Low-cost Practices
d) Quality Practices
Question 8:- Competitive benchmarking is the process of benchmarking on the products or services of a company’s ______.
a) Competitive Strengths
b) Competitor`s
c) Other Plants
d) Subsidiaries
Question 9:- Benchmarking can applied to any business________of the organization.
a) Process
b) Function
c) Both A and B
d) None of the these
Question 10:- ISO 9000 series is a __________ quality management system.
a) Generic
b) Specific to an Industry
c) Automotive
d) None of the these
Question 11:- ISO 14001 is the corner stone standard of the ISO 14000 series. It specifies a framework of control for _________Management System.
a) Environment
b) Occupation and Safety
c) Quality
d) Process
Question 12:- QS 9000 is meant for __________Industry.
a) Telecom
b) Automobile
c) Electronics
d) Health Care
Question 13:- Constancy of purpose as a principle was advocated by ______.
a) Crosby
b) Deming
c) Ishikawa
d) None of the these
Question 14:- System of profound knowledge includes knowledge of _______.
a) Variations
b) Systems
c) Psychology
d) All of these
Question 15:- The S in PDSA is____.
a) Sell
b) Study
c) Submit
d) None of the these
Question 16:- Quality Trilogy as advocated by Juran includes Quality_____________.
a) Planning
b) Assurance
c) Control
d) Only A and C
Question 17:- Breakthrough Sequence includes:
a) Proof Of need
b) Organization for improvement
c) The diagnostic journey
d) All of these
Question 18:- Concept of Zero Defects was advocated by________.
a) Crosby
b) Deming
c) Ishikawa
d) None of the these
Question 19:- The Ishikawa Diagram helps in __________.
a) Relating Cause and Effect
b) Prioritising Defects
c) Calculating Quality Costs
d) Why Why Analysis
Question 20:- Innovation is_________.
a) Intermittent
b) Incremental
c) Low Investment Oriented
d) None of the these
Subject Code: OM08
Subject Name: QUALITY MANAGEMENT
Component name: ASSIGNMENT 2
Question 1:- QFD was developed in Japan in the late 1960s by _______.
a) Ishikawa
b) Deming
c) Crosby
d) Shigeru Mizuno
Question 2:- The F in QFD means:
a) Focussed
b) Function
c) Fitness
d) Fundamental
Question 3:- The “voice of the customer” is the term used to describe the __________needs or requirements of the customer.
a) Stated
b) Unstated
c) Both A and B
d) Wanted
Question 4:- House Of Quality is Associated with_______.
a) Ishikawa Diagram
b) Pareto Analysis
c) FEMA
d) None Of these
Question 5:- Reliability is defined as the ___________of the product to perform as expected for a certain period of time.
a) Capacity
b) Probability
c) Quality
d) Condition
Question 6:- M in FMEA refers to:
a) Manufacturing
b) Management
c) Mode
d) Measure
Question 7:- An Organisation is planning to increase its Customer Service Level from 43% to 97% (which is in best in class). For this change it should go for:
a) TPM
b) BPR
c) QFD
d) FMEA
Question 8:- The main measures of Service quality include:
a) Reliability
b) Responsiveness
c) Tangibles
d) All Of Above
Question 9:- OEE is a concept associated with________.
a) Maintenance
b) Product Quality
c) Process Quality
d) None Of These
Question 10:- Business Process Re-engineering is the fundamental rethinking and radical redesign of business processes to achieve ________ improvements.
a) Continuous
b) Step by Step
c) Drastic
d) None Of These
Question 11:- Operators and maintenance personnel are brought together in the form of __________ work teams to implement TPM.
a) Cross Functional
b) Autonomous
c) TQM
d) Quality Circle
Question 12:- The FMEA Team calculate___________to assess relative Risk.
a) RPN
b) Responsiveness
c) KPI
d) None Of these
Question 13:- A Company is Highly Overstaffed. To resolve the issue a Manager can Use:
a) Kaizen
b) Ishikawa Diagram
c) BPR
d) QFD
Question 14:- BPR requires successful ______________ management process.
a) Quality
b) Change
c) Maintenance
d) Engineering
Question 15:- In a TPM Activity Availability is 0.8 , Performance Efficiency is 0.9 and Rate of Quality is 0.7 then OEE will be _________.
a) 0.502
b) 0.05
c) 1.02
d) 0.102
Question 16:- A Quality Executive wants to prioritise Defects to be solved based on Data Collected . He Should use________.
a) QFD
b) TPM
c) Peareto Diagram
d) Scatter Diagram
Question 17:- Histogram can help in understanding_______.
a) Distribution and Variation
b) Priority
c) Specifications
d) None Of these
Question 18:- The main Purpose of Control charts is to __________.
a) monitor process variation
b) Monitor Design Defects
c) Monitor Absenteeism
d) None Of these
Question 19:- A Cpk of < 1 indicates:
a) A Capable Process
b) Incapable Process
c) Unreliable Process
d) Reliable Process
Question 20:- For a Critical Dimension which measures 0.8 mm we will use _________Control Chart.
a) X & R
b) p Chart
c) np
d) None Of these